Shipping policy

Shipping & Delivery

A little light, carefully packed and on its way to you.

01 — A Thoughtful Beginning

Every LUNE order is carefully prepared and packaged before it begins its journey to you.

02 — Order Processing

Orders are processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

03 — Delivery Information

Destination	Estimated delivery
Peninsular Malaysia	2–5 business days
East Malaysia	3–7 business days
International (Singapore)	5-10 business days

Delivery estimates are illustrative placeholders. Confirm your courier service before publishing.

04 — Shipping Fees

Shipping fees are calculated and displayed at checkout. Any free-shipping promotions will be subject to their stated terms.

05 — Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking details, where available.

06 — Delivery Issues

If your parcel is delayed, arrives damaged or cannot be located, please contact us with your order number and supporting photographs where applicable.

07 — Important Notes

Please ensure your delivery address and contact number are correct before completing your purchase. Natural gemstone and jewellery products should be handled with care after delivery.