TERMS OF SERVICE

Last Updated: November 8, 2026

1. Overview

Welcome to LUNE.

These Terms of Service govern your access to and use of the LUNE website, online store, products and related services (collectively, the "Services").

The website is operated by JEMCO ATELIER, trading as LUNE / By Lune Gems ("LUNE", "we", "us" or "our").

By accessing our website or making a purchase, you agree to be bound by these Terms of Service and any additional policies referenced herein. If you do not agree, please do not use our Services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Attempt to interfere with the security or operation of our website.

• Copy, reproduce or commercially exploit our website content without our written permission.

• Provide false or misleading information when placing an order.

• Upload malicious code or engage in activities that may disrupt our Services.

We reserve the right to restrict or terminate access to our Services if we reasonably believe these Terms have been violated.

3. Products and Product Descriptions

LUNE offers jewellery and accessories made with natural crystals, jade, pearls, wooden elements and other materials.

We make reasonable efforts to ensure that product descriptions, photographs, colours and specifications are accurate.

However, please note:

• Natural gemstones, crystals, jade, pearls and wooden materials may have variations in colour, texture, patterns, inclusions and appearance.

• These natural characteristics are not necessarily defects.

• Product colours may appear slightly different depending on your screen, device or lighting conditions.

• Product dimensions, bead sizes and measurements are provided as accurately as reasonably possible.

• Any material, treatment or authenticity claims will be based on the information available to us and the product specifications provided.

Unless expressly stated otherwise in the product description, we do not represent that a gemstone or jewellery item has been independently certified.

4. Prices and Payments

All prices displayed on our website are stated in Malaysian Ringgit (MYR/RM), unless otherwise indicated.

Prices may change without prior notice. However, changes will not affect orders that have already been accepted and confirmed, except where a genuine pricing error or other lawful reason applies.

The total amount payable, including applicable shipping fees and other charges, will be displayed during checkout before you confirm your order.

We accept payment methods made available at checkout. Payment processing may be handled by third-party payment providers.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

5. Orders and Order Confirmation

When you place an order, you are submitting a purchase request to LUNE.

An automated order acknowledgement does not necessarily mean that your order has been accepted. Order acceptance will be confirmed through our order confirmation or fulfilment process.

We reserve the right to cancel or decline an order where reasonably necessary, including:

• The product is unavailable.

• There is an obvious pricing or listing error.

• Payment cannot be verified or authorised.

• We reasonably suspect fraudulent activity.

• Delivery information is incomplete or inaccurate.

If we cancel an order after receiving payment, we will arrange a refund through the original payment method or another mutually agreed method, subject to the payment provider's processing procedures.

6. Shipping and Delivery

Orders will be processed and delivered according to our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance and may vary due to courier operations, public holidays, weather conditions, customs procedures or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

LUNE is not responsible for delays caused by incorrect addresses or circumstances beyond our reasonable control. This does not affect any rights or remedies available to consumers under applicable law.

Please contact us if your parcel is delayed, damaged or appears to be missing.

7. Returns, Refunds and Exchanges

Our Return, Refund & Exchange Policy explains the conditions and procedures for requesting a return, refund or exchange.

Nothing in these Terms is intended to exclude, restrict or modify any consumer rights that cannot legally be excluded under applicable Malaysian law.

If you receive an incorrect, damaged or defective product, please contact us with your order details and supporting photographs so that we can review the matter.

8. Jewellery Care and Natural Materials

Jewellery made with natural materials requires appropriate care.

We recommend:

• Avoiding direct contact with perfumes, chemicals, detergents and cleaning products.

• Removing jewellery before swimming, showering or exercising.

• Keeping jewellery away from excessive heat and prolonged direct sunlight where appropriate.

• Storing pieces separately in a dry place to minimise scratches and damage.

• Cleaning jewellery gently according to the material's care instructions.

Natural variations in gemstones, pearls, jade and wood are part of their individual character.

Please refer to our Care Ritual for further recommendations.

9. Crystal Symbolism and Product Disclaimer

LUNE appreciates the cultural, traditional and personal symbolism associated with crystals, gemstones, jade, pearls and other natural materials.

Any descriptions referring to calmness, protection, confidence, abundance, love, grounding, positive energy or similar concepts are provided for cultural, symbolic and personal-interest purposes only.

Such descriptions are not medical, psychological, financial or professional advice.

Our products are not intended to diagnose, treat, cure or prevent any medical or mental health condition, nor do we guarantee changes in personal circumstances, relationships, career outcomes or financial results.

Jewellery should be enjoyed for its design, craftsmanship, personal meaning and individual expression.

10. Intellectual Property

All content on this website, including but not limited to:

• Brand names and logos.

• Product photographs and images.

• Website designs and layouts.

• Written descriptions and brand stories.

• Graphics, illustrations and marketing materials.

is owned by or licensed to LUNE and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, social media platforms and other services.

These third parties operate independently and may have their own terms and privacy policies.

LUNE is not responsible for the content, policies, security or operations of third-party websites, except where responsibility cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, LUNE shall not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited under Malaysian law, including applicable consumer rights and statutory remedies.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have read our Privacy Policy, which explains how we collect, use, store and disclose personal information.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, website features or legal requirements.

The latest version will be published on this page with an updated date.

Your continued use of our Services after changes are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

15. Governing Law

These Terms of Service are governed by the laws of Malaysia.

Any disputes arising from the use of our Services shall be handled by the courts or other competent authorities in Malaysia, subject to applicable consumer protection laws.

16. Contact Information

For questions regarding these Terms of Service, please contact:

Brand: LUNE / By Lune Gems
Registered Business Name: JEMCO ATELIER
Business Registration Number: [Insert Registration Number]
Email: jantan2208@gmail.com
Telephone: [Insert Business Contact Number]

We will do our best to respond to your enquiries as soon as reasonably possible.